Privacy Policy

Overview

Producer Launchpad helps merchants generate digital music license agreements, create secure delivery access for purchased files, and manage post-purchase delivery operations inside Shopify.

This policy describes the customer and merchant data that Producer Launchpad processes, why the data is processed, and how that data is handled.

Data We Process

Producer Launchpad processes the minimum data needed to operate the app's core functionality.

Merchant data

• Shopify store domain
• app installation and session data
• merchant-configured catalog, license, storage, and delivery settings
• merchant acknowledgment records showing when required in-app disclosures were accepted

Customer and order-related data

• customer name used to identify the licensee on generated license agreements
• customer email address
• Shopify order identifiers and order numbers
• order line item and license selection details
• delivery status and delivery email status
• limited audit metadata such as browser IP, user agent, and acceptance metadata where the app records that information for agreement and compliance purposes

Files and generated documents

• generated agreement content and PDFs
• delivery package metadata
• uploaded beat-related files and file mappings

Why We Process This Data

Producer Launchpad processes customer and order-related data only to:

• associate purchases with buyers
• identify the licensee on generated digital license agreements
• generate and store agreement evidence connected to a purchase
• create secure download access for purchased digital products
• send delivery emails or support re-delivery when needed
• fulfill privacy law and platform compliance obligations

Producer Launchpad does not use customer personal data for advertising, personalization, or cross-merchant profiling.

Data Sharing and Selling

Producer Launchpad does not sell customer personal data.

Producer Launchpad shares data only as necessary to operate the app and support the merchant's use of the service, such as with Shopify, Cloudflare R2 for managed file storage, Resend for delivery emails, and hosting or infrastructure providers used to operate the product.

Merchant Transparency

Merchants are responsible for using Producer Launchpad in a lawful way and for presenting any required consumer-facing disclosures in their storefronts and checkout experiences.

Producer Launchpad discloses to merchants what protected customer data it processes and why.

Retention

Producer Launchpad retains personal data only as long as needed to provide digital delivery, maintain agreement and delivery records, support merchants, and meet legal or platform compliance obligations.

Core order, delivery, and sold-license agreement records are retained while the merchant actively uses Producer Launchpad so the app can preserve fulfillment history and sold-license proof. Delivery troubleshooting metadata, browser IP, user agent, and similar technical telemetry are cleaned up after 90 days.

For merchant-uploaded files stored in Producer Launchpad managed storage, we queue deletion immediately after app uninstall and complete removal of uploaded files and other shop-scoped app records within 7 days.

Shop-scoped records removed through uninstall or shop/redact include merchant acknowledgment records, sessions, delivery records, privacy request records, uploaded-file records, and related shop configuration. If merchants need copies of files or transaction records, they should save them before uninstalling.

Security

Producer Launchpad uses security controls appropriate to the sensitivity of the data it processes, including:

• encrypted transport
• secure handling and storage of protected credentials and production data
• access controls
• environment separation
• incident response procedures

These safeguards are designed to help protect customer, merchant, and delivery-related data from unauthorized access, loss, misuse, or disclosure.

Customer Rights and Compliance Requests

Producer Launchpad supports Shopify privacy compliance webhooks for:

• customers/data_request
• customers/redact
• shop/redact

Customer data requests received through Shopify are recorded automatically. Producer Launchpad prepares the matching export and fulfills the request operationally for the store owner within Shopify's required timeframe.

Contact

For privacy-related questions, requests, or support, contact newradio.sound@gmail.com.